Dining Room. Tuesday , September 05th , 2017 - 00:51:59 AM
Another downfall that occurs which causes failure is the human need to be one of the buddies. A lot of managers want to be liked rather than respected. To achieve respect do not socialize with your service personnel. If you want something done the next day and you have been socializing with that person you need to talk to , do not expect a good result. After all , last night you put yourself in a compromising position saying how great a person they are. You may get away with it once but do yourself a favour and keep your distance in a nice way. Your main concern is getting everyone to work together. Do not show favourites either or the others will see it and you are doomed to failure.
Here is another gem to being a successful leader in the dining room. Understand a waiter will never admit to needing help even if they have 10 things to do , so if you step in when you see trouble before it happens and help out without being asked that waiter will be putty in your hands. Remember if you are observant and on the floor you can do this. Always be on the floor during service. This will eliminate all service problems and complaints. I know because that is the way I did it. Works like a charm.
During this inaugural couple of weeks help out in the dining room as well. Help with the expediting of service , table check with guests on how they are enjoying their dining experience. Never stop doing table checks. I believe in the hands on approach rather than the delegating approach. Even if it is doing something as simple as getting bread for a table or delivering some drinks to help a waiter who is in the weeds. Remember if a waiter gets swamped for a minute it is the guest who suffers. Put your ego aside and muck in and help.
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