Dining Room. Tuesday , July 04th , 2017 - 04:31:51 AM
First of all when you start in such a position you must know the reason you were hired in the first place. Were you told upon hiring what improvements or changes had to be made? What was going well? On one occasion in a very new restaurant I was specifically hired to train the inexperienced staff to serve better, thereby making them more productive on the floor. This in turn positively affected labour cost. On another occasion hired as a Maitre‘d on the ship the staff was experienced so my main goal was to get the different nationalities working together as a tight knit group within a system. Therefore in order to succeed know what it is you have to do. Don‘t fix anything if it isn‘t broke.
Train others by sharing your knowledge. People want to do a good job better if they could. People will beat a path to your door if you show them you care. Emphasize to your staff that it is all about the service.
In concluding , to be a leader of many in a restaurant demands your time , knowledge , and a fair dose of psychology but if you are willing to excel in all three the rewards can be great. Don‘t just seek to be average , seek to be great.
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